Manchester libraries help dealing with Welfare reform

Libraries are offering . .

"Trained library staff can check the validation forms for benefits claimants in twelve local libraries. This is a well-used service, with 13,150 benefits validation sessions in the year to September 2012. Staff also signpost claimants to further information and services, whilst remaining clear that library staff cannot themselves give advice. Libraries also host advice surgeries given by professional benefits staff, with 1350 benefits advice sessions provided in library settings last year. Given the shift towards benefits claims only being possible on-line, the free computer access provided by libraries enables access to services for those families without the internet at home. Digital Champion volunteers will also be available via the library services to help people with basic internet access."