Tuesday, 16 February 2016

The One where i got a We're confirming the details we hold on you call..

On a details check, the caller was correct to call, but didnt know that ESA support group doesnt relate to or get income support.. WHICH WAS madness. They said so with that do you also get income support? FFS they should train condition checkers far more than they do.
Also... How often do you use internet, and do you have any social media accounts. NONE OF THEIR BUSINESS
None of the answers were mandatory, it was a justified call, but still, the caller didnt seem to know the questions they were asking, or the questions were badly designed.
I did also say that withheld number even though I know who you are and why you are calling, that i have mentioned to themselves before as a barrier to getting through to some people... and registered with them that my preferred contact with them is now EMAIL. lets see if that sticks.

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