Bank stuffs

Okay Bank stuff. They said in email if you dont want the new card to go to branch for collection ring us and we'll change it....

Hmmm that didnt work well . Rang.....

Send it to my house....

Cant its on its way to branch...

Cancel that one, send me new one .....

Cant that'd cancel your not yet expired one too....

How long for?

5-7 days if sent to home.....

So why is it 2-3 days to branch?

Dont know......

Really?

Yes i cant tell you

So why the email instructions? ......

*Silence*

Well cant you cancel an issue number? (last two digits after account numbr not card number)

No, thatd cancel the one you already have as well....

WHY?

Dont know.

Can you change future not to be sent to branch?

Hold on....

(5 minutes hold)

Yes ive done that for you....

What the fuck, and why the fuck is the ring us we'll change it , but then "Cant its on its way to branch..." when i ring when I GET THE EMAIL that says i can change it with no bother?

UPDATE: First call was incorrect info given to me. Couple of emails, and They then phoned two days later to say they themselves not the branch could send another duplicate of one sent to branch and branch will destroy one they have and that the existing one WOULDNT stop in the process. Arse about elbow.

Further UPDATE: They said in fridays call existing card wouldnt be stopped. But it was. As per first call. so now gotta wait to get the new one. which is shite. thatt "5-7 days - usually sooner"

All becuse an email instruction said it would be No Problem. well now there bloody is.

(explanation went to use the card *DECLINED* and thats cos call 2 said they could do something that the email said they could do , and yet call one was actually correct. so i now gotta wait for new card before i can do anything AT ALL )

probably means on tuesday when i have to pay a few things out , i wont be able to. as card is defunct until i get new one.

Cant use paypal in a IRL shop either . And stuff gotta pay out , no paypal, also --- 3 quid left on electric, so that card better hurry up and be here quick . Shambolic.

They called again. I failed the last security question as i couldnt remember last cash withdrawal from ATM as they vary... mostly i use card in shop. so they went all circular and said to answer your Unfreeze question go to branch. Which is what this was all about where i didnt wanna go branch in first place JUST wanted a card sent to my home, not branch. See how this works? they arent admitting their email was wrong in the first place? They said it was simple. it certainly isnt.

essentially im being steamrollered into accepting their error without consideration to my simple request.

So the new card better get here quick then. 5-7 days from friday is their standard quote but it was added, often quicker than that. but on standard thats me under forced destitution, because i was told the existing wouldnt be stopped until new was activated. "It'll still work" exact words. Very angry at moment and wont rant further. but ...

Unless card arrives and is active soon Right okay . The whole thing started not to got to branch. They asked a question i couldnt remember. i might have HAVE to go to branch . What a fuck up . Ongoing issue i'd passed the questions twice already on this. They are being obtuse.