The Local Government Ombudsman is to lose complaints about the provision and management of social housing to a cross-sector housing ombudsman.
The Localism Bill , published on Monday, is to end the system of two separate ombudsmen handling social housing complaints in England.
The DCLG says that a single Ombudsman specialising in complaints about social housing will ensure consistency, and provide a common route of redress for all social housing tenants. If there is an overlap with the responsibilities of the Local Government Ombudsman, they may carry out a joint investigation.
The Bill also introduces a new "democratic filter" for complaints - the Ombudsman will not be able to investigate until a written referral is made by an MP, local councillor or a designated tenant panel.